Support

Contact

Email Yev@self-degree.com. Support is operated by SELF DEGREE EDUCATION EDUCATIONAL TECHNOLOGIES - FZCO, licensed by the Dubai Integrated Economic Zones Authority under Trade Licence No. 76863, at Premises DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates.

Fast checks

1. Use the history-only HTML or JSON file from Google Takeout.
2. Keep the tab open while the browser parses a large export.
3. For order status or purchase recovery, sign in with the account used at checkout.
4. If bounded artifact recovery has expired, keep your original Takeout export and start a new local analysis.

Purchase or refund request

Include the purchase date and the email associated with the Clerk or Stripe flow. Never send a Takeout file, watched title, channel, URL, screenshot of report content, or API key. Requests are reviewed case by case. A refund or payment dispute revokes paid access; applicable statutory rights are not limited.

Account AI and workflow availability

Account AI, MCP, and each paid workflow are independently gated by authentication, billing, provider, privacy, and cost controls. The dashboard shows when a workflow is unavailable. There is no automatic YouTube sync. Never email a history export; history submission occurs only through the explicit encrypted in-app consent flow.